Refunds, cancellations, and disputes

ShowCourt subscription payments are non-refundable once a billing period begins, except where required by law or for a confirmed duplicate or erroneous charge. Cancellation prevents future renewals but does not produce a prorated refund or credit.

Plan upgrades take effect immediately and may include a prorated charge. Downgrades and cancellations take effect at the end of the current billing period. If a renewal payment fails, ShowCourt may provide a seven-day grace period before paid access is restricted.

To report a duplicate or erroneous subscription charge, use Get help with the account and charge date. Do not send card numbers or bank credentials.

The community organizer is responsible for the event or league. A paid event uses the refund policy the organizer selects from the options below, while a league can publish its own withdrawal and refund terms. When ShowCourt processes the payment, the charge is made through the organizer's connected Stripe account.

For connected-account payments, Stripe's exact processing fee and ShowCourt's application fee are taken from the organizer's proceeds. Those fees are retained when a participant refund is issued, so the refunded amount can be less than the original payment. We do not estimate Stripe's fee for a connected-account refund. If the exact fee is not yet available, the refund remains pending until it can be confirmed. An older payment processed before connected accounts were enabled may instead use the fee calculation from that legacy payment flow.

The organizer selects one of the following refund policies when publishing a paid event. The selected policy appears on the event page and at checkout, so review it before you pay. The 12-hour policy is the default for new event payments when the organizer does not choose another option. Existing payments retain the refund terms recorded when they were made, including the legacy six-hour protection where applicable.

In every option, the refundable amount follows the fee rules above: for a connected-account payment, Stripe's exact processing fee and ShowCourt's retained application fee are deducted; for an older payment processed through the legacy payment flow, the Stripe fee recorded for that payment or the legacy fee calculation applies.

• No refunds. No refund is issued if you cancel or drop out, regardless of timing. Confirm your availability before registering.
• 12-hour policy (default). Cancel at least 12 hours before the event starts to receive the refundable amount. No refund is issued for a cancellation within 12 hours of the start time.
• 24-hour policy. Cancel at least 24 hours before the event starts to receive the refundable amount. No refund is issued for a cancellation within 24 hours of the start time.
• 48-hour policy. Cancel at least 48 hours before the event starts to receive the refundable amount. No refund is issued for a cancellation within 48 hours of the start time.

These rules apply under every option:

• If the organizer cancels the event, paid participants receive the refundable amount, including under the no-refunds policy.
• Eligible refunds are processed automatically once the refundable amount is confirmed.
• A participant added from a waitlist or approved to join is subject to the event's selected policy, with the cutoff measured against the event start time.
• An organizer may issue a refund outside the selected policy at their discretion. If you are not eligible under the policy, contact the organizer directly; exceptions are the organizer's decision.

A league may publish different withdrawal and refund terms because a league covers multiple dates. The terms shown on the league page or at checkout control that purchase.

Refunds return to the original payment method. After Stripe submits a refund, the participant's bank controls when it appears. Most refunds appear within 5–10 business days, but timing can vary.

Chargebacks on participant payments are the organizer's responsibility. When a participant disputes a charge through their bank, the disputed amount and any dispute fee are debited from the organizer's connected Stripe account, and the organizer responds with evidence through Stripe. Where Stripe tools allow a manual refund, ShowCourt's application fee is not returned.

For an event or league issue, contact the organizer first because the organizer controls the offering, its refund policy, and its roster. For a ShowCourt subscription charge or a payment-processing problem, use Get help.

Contacting us does not limit any dispute rights available through your bank, card issuer, or applicable law. Please give the organizer or ShowCourt a reasonable chance to review the charge before starting a payment dispute.