How ShowCourt handles your information

SHOWCOURT LLC operates ShowCourt and is responsible for the practices described in this policy. Community organizers also decide how they use member information to administer their communities, events, and leagues.

• Account and profile details, such as your name, email address, phone number, photo, and playing information.
• Community and competition activity, including applications, memberships, RSVPs, partners, schedules, scores, standings, and messages you choose to send.
• Payment records, such as the amount, status, and Stripe identifiers for a transaction. Stripe processes card and bank details; ShowCourt does not store complete payment card numbers.
• Technical information, such as device, browser, IP address, session, and error data.
• Product-usage data, described in the Analytics section below.
• Information you send when you contact support or report a problem.

• Provide login, profiles, community access, scheduling, competition records, payments, and support.
• Send authentication codes and service messages. Optional membership-status messages are sent only after separate consent.
• Protect accounts, investigate abuse, resolve disputes, and meet legal and financial obligations.
• Understand reliability and product usage so we can maintain and improve ShowCourt.

We do not sell or rent personal information. The SMS information protections below apply to our sharing practices.

We may share information in the following circumstances:

• With community organizers and other members when needed for rosters, schedules, results, standings, and community administration.
• With service providers that support hosting, authentication, messaging, analytics, customer support, security, and payments. Stripe receives payment information under its own privacy terms.
• With authorities or other parties when required by law or reasonably necessary to protect people, accounts, or ShowCourt.
• As part of a merger, financing, acquisition, or sale, subject to appropriate confidentiality protections.

We use PostHog to understand how ShowCourt is used and to diagnose problems — which pages load slowly, where errors happen, which features matter. This can include session replays of clicks and navigation. Text you type is masked, and we never see passwords or payment details. We use this only to maintain and improve ShowCourt, never for advertising.

You can turn off analytics for your account in Settings, or email us and we'll exclude your account. Browser privacy tools may also limit analytics requests.

Analytics records are kept only as long as they're useful for diagnosing problems and understanding usage, then deleted or anonymized under the retention settings in our PostHog project, subject to security and legal obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared for another party's use. We may share the minimum information needed with service providers that help us deliver messages or provide customer support, solely to provide those services for ShowCourt.

Requesting a login verification code does not subscribe you to optional ShowCourt text messages. Optional SMS consent is separate from account creation, community membership, purchases, and acceptance of our general terms. Providing a phone number or responding to an event invitation does not by itself give that consent.

We send optional texts only for the purposes described when you opt in. We retain records of your consent and changes to your preference. An existing consent for membership-status texts does not authorize a new category of event texts; a broader program requires a separate opt-in describing those messages.

Message frequency varies. Message and data rates may apply. You can turn off optional texts in Settings or reply STOP to the ShowCourt messaging number. Reply START to that number to remove the carrier block, then review and save a fresh community and event messaging choice in ShowCourt. START alone does not enroll you in community and event texts. Reply HELP for help. See our SMS terms and opt-in information and Terms of Service.

ShowCourt uses cookies and similar browser storage for signed-in sessions, security, preferences, and product measurement. Blocking them may prevent account features from working.

When an account-deletion request is accepted, we target profile, contact, Stytch identity, PostHog person data, and feasible support-thread deletion within 30 days. We retain minimum charge, payout, refund, dispute, receipt, and reconciliation records for 7 years after transaction settlement; unnecessary identifying fields are scrubbed at deletion. SMS and WhatsApp consent and delivery evidence is retained for 4 years. Security, fraud, authentication, and audit logs are retained for 1 year.

Published competition results, ratings, standings, and history remain in pseudonymized form under “Deleted player.” Backups age out on their normal expiry cycle, and the deletion ledger is replayed before restored data can be used for authentication, communications, exports, or analytics.

We use administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security.

You can update much of your profile and message preferences in ShowCourt. You may also ask to access, correct, or delete personal information. Some information may be retained when required for financial records, security, dispute resolution, or other legal obligations.

Request or track account deletion.

To make a privacy request, use Get help. We may need to verify your identity before completing the request.

California law gives you the right to know what personal information we collect and how we use it, to request access, correction, or deletion, and to not be treated differently for exercising those rights. We do not sell or share personal information as California law defines those terms. To make a request, use Get help. We may need to verify your identity before completing it.

ShowCourt is not directed to children under 13. If you believe a child under 13 provided personal information, contact us so we can review and remove it when required.

We may update this policy as ShowCourt or legal requirements change. We will post the new effective date here and provide additional notice when a change materially affects how we use personal information.